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User eXperience Lab Services

Below is a list of our standard services.  Don’t see what you are looking for? We are here to help and will work with you to customize your usability testing to best meet your needs.  For more information or to set up a tour of the lab please contact the lab manager, Rachel Volentine, at or 865-974-9865. 

Pricing Information --to be announced.  In the  mean time contact the UXL manager for pricing information.

Heuristic Review

A heuristic evaluation identifies potential usability issues by evaluating the interface and comparing it against recognized usability principles.  We provide expert analysis of websites using Jakob Nielsen’s general principles of design (  You will receive our findings in a 10-20 page report within 2-3 weeks.

User Testing (think aloud and keystroke capture with MORAE software)

User TestingOur user testing uses the think-aloud technique and the latest MORAE software.  Think-aloud is a standard usability methodology where the user explains his or her approach while attempting to perform a task.  It provides insight into the difficulties they encounter and explains the thoughts behind their actions.  MORAE software captures keystrokes, mouse movements, and video and audio recording. 

Our service includes the use of lab and equipment, design of test, technical support, and report. The basic testing includes up to 20 participants at the UT lab.  Report delivered within 4 weeks of last participant. 

User Testing with Stationary Eye-Tracker

Stationary Eye TrackerWe provide user testing with our eye-tracker (Tobii X2-60) and Tobii Studio.  Eye-Tracking focuses on a person’s pupil to determine the direction and fixation of their gaze.   It can show what parts of a web page attract a user’s attention.

The testing includes use of lab and equipment, design of test, technical support, and report.  Our service includes up to 10 participants at the UT lab.  Report delivered within 4 weeks of last participant. 

EEG Testing 

EEGElectroencephalogram (EEG) is a non-invasive technique for measuring brain activity.  It involves placing small sensors on the head that record changes in potential difference.  It provides a unique insight in how the brain reacts to external stimuli.  EEG can reveal changes in brain state associated with levels of arousal.

Our lab uses the B-Alert X10 EEG System.  Our service includes use of equipment and technical support.

Portable User Testing

Portable Eye TrackerIf you want the lab to come to you, our portable lab may be the best fit. Portable testing provides the benefits of usability testing in an environment that may be more comfortable to the users and without the trouble of coming to our lab.

Our service includes use of equipment, design of test, set-up, technical support, lab assistant, and report. We have one portable unit with MORAE., and our service includes up to 20 participants.  Report delivered within 4 weeks of last participant. 

Usability Training

Usability TestingNeed training on our equipment?  Our lab experts provide one-on-one training in user-centered design, user evaluation techniques, or on one of our usability software systems (MORAE, Grinbath portable eye-tracker, Tobii X2-60 eye-tracker, or B-Alert X10 EEG System).

Our training can be customized to meet your needs, and includes hands-on training to see how usability studies are conducted from design to analysis. Usability training takes a minimum of three hours.

Demonstrations and Tours

We offer free tours of the lab and demonstrations of the equipment (eye tracking and usability) for CCI undergraduate and graduate classes. For example, we do regular tours for Advertising and Public Relations classes (e.g., Advertising Campaigns Ad 470) and School of Information Sciences classes (e.g., Human Computer Interaction Class IS 588). 

Focus Groups

Focus Group - Conference RoomFocus groups are great for learning what your users want from your system and for getting feedback on your product.  A focus group typically consists of 6-12 people with a moderator.  The moderator guides the discussion with a preset list of topics and questions, but allows for free-flowing discussion between the participants.

Our focus groups are held in a state of the art focus group room (402 Scripps Lab).  The room has seating for 14 participants, a 46” LCD screen with mini Mac, H.323 Protocol Teleconferencing capabilities, and wireless keyboard and mouse.  A neighboring room has a one-way mirror for discrete observation.

Focus group room rental includes use of room and equipment (wireless microphone, audio recording, LCD monitor), technical support, and audio recording. Video recordings can be provided for additional charge.  Beverages and snacks are available through UTK catering at an additional cost.