The Center for Information and Communication is under general direction of the Director and Assistant Director.
Dr. Suzie Allard
Professor, Director and CCI Associate Dean for Research
Dr. Suzie Allard, in addition to her role as Director of CICS, is the Associate Dean for Research for the College of Communication and Information. She received her Ph.D. in Communication from the University of Kentucky, 2003; her Master of Science, Library and Information Science degree from the University of Kentucky, 1999; and her Bachelor of Arts, Economics, California State University, 1982.
Dr. Allard is interested in how scientists and engineers use nd communicate information particularly in terms of international teams and virtual scientific organizations. She is also the recipient of the Library Journal's 2013 Teaching Award.
Jesse R Cragwall
420B Communications Building (865) 974-7909
Jesse is a native East Tennessean that has served in the military for the last 14 years, as well as the nonprofit sector. Jesse holds a Bachelor of Arts in Political Science from Maryville College, as well as a Master of Arts in Political Science and a Master of Public Administration (MPA) from the University of Tennessee at Knoxville. He is married to the former Leslie Hardwick and they two daughters Ellie and Jillian.
Interim Assistant Director
Research Associate II
Amy Forrester is a research associate in the Center for Information and Communication Studies at the University of Tennessee, Knoxville. She currently leads relationship management for DataONE, a federated data network of environmental, ecological, and Earth observational data repositories. Amy started her career as a marine scientist before transitioning to the commercial information industry. After a 20-year tenure at CSA/Proquest, she graduated from the University of Tennessee with an MSIS. She is now involved in the expanding activities of information professionals, focusing on the collaborative ways in which data, communications, and access to information can solve problems.
Grant Writer/Information Specialist
401A Communications Building
Beth holds a B.A. in English Literature from the University of North Carolina-Charlotte and an M.S. in Information Science from the University of Tennessee. As Grant Writer/Information Specialist, she assists faculty members in all stages of writing, editing and submitting grant proposals. As the IRB internal review facilitator within the college, she provides guidance and support to faculty and students as they submit IRBs through the iMEDris system.
User-Experience Lab Manager
230 Communications Building
Rachel Volentine received a Masters in Library and Information Science from the University of Tennessee in 2010. She has been the user-experience lab manager since August 2013. She is responsible for scheduling, assisting, conducting, and training researchers in user-experience lab activities and research.
Accounting Specialist III
Karen Zach has a BS in Accounting from the University of Minnesota-Crookston (UMC) and a Bachelor of Music from Dominican University of California. She also holds Tax Certificate from UMC. Karen volunteers with the Volunteer Income Tax Assistance Program (VITA) during tax season with the Community Action Committee assisting taxpayers prepare their tax returns. Prior to moving to Tennessee, Karen was an Outreach Specialist in the College of Professional Studies Continuing Education Office at the University of Wisconsin-Stevens Point where she handled financial matters including budgets, payroll and annual reports.